Client Memory · iPhone and iPad · iOS 17.4+

Support

Need help? Email support@thothforge.com.

Photos and backup

The app uses Apple’s photo picker; a text-only record can still be saved if a photo cannot be processed. Before changing devices, use Settings → Export Backup and keep the file private. Restore through Settings → Restore Backup, then confirm replacement. Use Settings → Export CSV for spreadsheet-friendly service history; CSV is not a complete photo backup.

Archive, deletion, and App Lock

Archived clients can be restored from Settings → Archived Clients. Deleted clients remain in Settings → Recently Deleted until restored or permanently removed. App Lock is under Settings → Privacy and uses the Face ID or passcode set on the device.

Restore purchases

Use Settings → Upgrade to Pro (Settings → Upgrade from version 1.0.5) → Restore Purchases with the Apple Account that made the purchase. The app never asks for Apple Account passwords. Apple manages billing, cancellations, and refunds. Free records remain available if subscription products are unavailable.

Booking requests

Open Studio → Business website to create and configure a page, choose public services, and share its link. New customer requests appear in Todo → Requests. Review a request and link it to the appropriate client before confirming it; confirmation adds the appointment to that client’s Plan service. A submitted request is not a confirmed booking and does not automatically reserve a free time.

Pause or resume a page

In Studio → Business website, choose Pause page to stop new requests. Existing bookings, Plan service entries, and customer management codes remain available. Pause does not require an active Pro subscription. Resume page checks Pro and reuses the original link. Use the refresh icon to retrieve the latest state; notification delivery is not guaranteed to be immediate.

Customer management codes

After submission, save the management code shown on the page. Use the merchant’s management page and this code to check, request a different time, or cancel the booking. A new time needs merchant confirmation. Anyone holding the code can manage that booking, so keep it private. No automatic SMS or email is sent. If you lose the code, contact the merchant; a name or phone number alone cannot recover it. Cancellation, completion, initial rejection, or pending-request expiry invalidates the code.

Personal Sync and changing devices

Optional Personal Sync uses your own Apple Account’s private iCloud storage on iPhone and iPad. It is not a staff-sharing system. Keep an exported backup before a device change. Booking device authorization and the Requests inbox do not automatically transfer with a client-book backup or personal sync; contact support if booking access needs recovery. Uninstalling the app or pausing the page does not delete server-stored information.

Privacy and safety

Do not use the app to diagnose allergies or medical conditions. Record facts supplied by the client and follow the consent, licensing, and professional rules that apply to your services.

Delete online account and data

Open Studio → Business website → Delete online account and data. Read the scope, type DELETE, then use the red confirmation button. Cancel leaves data unchanged. Online pages, bookings, images and device access are removed; local client records and service-plan details remain. Background cleanup retries storage failures. Uninstalling alone does not delete cloud data. Cancel subscriptions separately in your Apple account settings.

Coming in version 1.0.5 (in App Store review)

These features are not yet part of the public App Store release. Import from Another App (Settings, or the + menu on Clients) reads a CSV export from another booking app on your device; new clients beyond the Free limit are imported as archived so no history is lost. Inspiration photos that customers attach to a booking request download to the request before it is received; if they cannot be downloaded after three tries, the request still arrives and the customer can send photos another way. To take payment through the Square app, including Tap to Pay on iPhone where Square supports it, connect Square in the app and keep the Square app installed; if the app cannot confirm a payment automatically, use Confirm Square result on the checkout to record what Square shows. Upgrades also change in 1.0.5: Unlock Client Memory is a one-time purchase for unlimited active clients and every on-device feature, while the Pro subscription covers only the business website, portfolio and online booking. Existing clients and records are never locked; over the Free limit you can still view and edit everyone, and only adding new active clients needs the unlock.